Multiple disparate systems: Some functions (e.g, Infosec, legal /CLM) have different systems that don’t really talk to each other.Lengthy contract negotiations: Certain clauses (e.g., limitation of liability, indemnity) commonly create a lot of back and forth, even after the business terms have been agreed upon.Multiple sequential approvals: Approvals and negotiations by multiple functional groups (e.g., procurement, legal, infosec, compliance) move sequentially.Obviously, things can and must improve.Īcross clients, I have found that the following aspects of onboarding take the most time:
One prospective client told me recently, after a particularly painful supplier onboarding experience, that upon looking through her emails retroactively she realized she had interacted with 20 people, created eight separate artifacts and touched 15 unique systems to onboard a single supplier. This is because, as each new supplier adds multiple layers of risk (operational, reputational, data security and privacy, compliance, regulatory), several internal functions (e.g., procurement, legal, infosec, compliance) need to get involved to mitigate those risks. Spend Matters welcomes this guest post from Jag Lamba, Founder & CEO of, a provider of a SaaS platform for supplier management and contract lifecycle management.Īt many large enterprises, it can take 3-6 months to onboard a new supplier.
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